Despite growing public discussion about its potential role in the justice system, we still know remarkably little about how ordinary people are already using generally available tools like ChatGPT when they encounter legal problems. In turn, we are overlooking what those interactions can tell us about our justice system itself. To understand this shift, researchers at JUSTICE and the Administrative Fairness Lab came together to conduct the first large-scale study of public use of AI chatbots for legal help … (more)
[JUSTICE, 1 September 2026]
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