Online shopping has transformed how we buy goods and services, but it has also exposed a recurring challenge: resolving disputes when things go wrong. Damaged products, delayed deliveries, or disputes over contract terms, can leave consumers frustrated. Traditional litigation is often slow, costly, and intimidating, particularly for low-value claims. Alternative Dispute Resolution (ADR) provides a faster, cheaper, and more accessible way for consumers and traders to settle disputes outside the courts … (more)
[Sitora Saidova, Recent developments in European Consumer Law, 3 November 2025]
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