ABSTRACT
This conversation explores how technology changes the way disputes are solved. The focus is on the impact of artificial intelligence. After reporting on a competition, in which lawyers and an artificial intelligence competed to accurately predict the outcome of disputes before the UK Financial Ombudsman, the speaker explains how artificial intelligence is practically used in dispute resolution. Such use cases include the production of information, the creation of focused analyses, the finding of decisions and the generation of communication. The speaker then presents research projects using artificial intelligence to predict dispute outcomes in the courts of different countries. The conversation also addresses the ethical questions arising from different use cases of artificial intelligence in conflict resolution. In conclusion, the potential of artificial intelligence to improve access to justice is identified together with the ethical challenges that need to be addressed.
Steffek, Felix, Dispute Resolution Transformed by Technology (October 7, 2024).
Leave a Reply