“Firms routinely terminate their contractual relationship with consumers. For example, Twitter has recently removed more than 70,000 accounts that allegedly promoted the QAnon conspiracy theory. Similarly, during 2019-2020, Facebook terminated 5.4 billion supposedly fake accounts. At the same time, WhatsApp announced that it is terminating 2 million user accounts per month for spreading fake news. As another example, Discord terminated 5.2 million user accounts for allegedly publishing spam and exploitative content. Terminating accounts that facilitate and promote fake profiles, fake news, spam, hatred, inappropriate content, or cheating makes sense. Past incidents and consumer complaints, however, indicate that firms often terminate their relationship with consumers without explanation …”
Uri Benoliel and Shmuel I Becher, Termination Without Explanation Contracts 2022 University of Illinois Law Review 1059 (11 June).
First posted 2022-06-13 16:30:26
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